The client is a leading provider of document and record management services for customers in the Legal, Healthcare, Accounts Payable and Insurance industries. The client provides data-entry and form processing/digitizing services to its customers.

The client in order to manage its customer’s records had an online record retrieval engine. Significant growth in business found the existing system unable to scale as needed. Some of the challenges that the client faced with its existing system included:

Inadequate Performance: The existing system did not handle large volumes of image data well. As a result, response times of the system were becoming unacceptable. This had a major customer impact, since this tool was used by the client’s customers to view/manage their transaction data.

Lack of Scalability: The existing system had limited functionality for configuring and managing the application. As a result it was exceedingly difficult to add new customers or projects. This was a major pain area for the client because they were unable to use the system and keep pace with their growth.

Obsolete Security techniques: The clients aging system had older security techniques and algorithms that had not been updated to newer standards and developments. Security was a major concern since a lot of customer sensitive information was hosted on the client’s system.

Search and Retrieval Indexing: TIS through reorganized database structure and indexing techniques improved the performance of the system significantly.

Dynamic Configuration: The system that TIS built allowed the creation of dynamic user-defined configurations within the system. Thus adding new customers/projects became much easier. Role based security with flexibility of defining security levels per customer.

Security: Different mechanisms were used in the design of the new system to enhance the overall security of the solution - including stronger password policies, greater resilience to most common hacking and hijacking mechanisms and common authorization management.

Workflow: The system allows user to setup a workflow and define routing of document based on organizational hierarchy. One can also specify user limits if applicable. The document routing is then based on the levels defined within the system with the ability to handle exceptions as and when they occur.